Policies

 
 
 

Cancelation policy

Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email)

After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate, and the cleaning fee, but not the service fee

 

Deposit Policy

We require a $500 refundable deposit…. We also require…

 

Tax Policy

Effective January 1st, 2020- After you book our home, we are required to collect 14.963% tax for the state of Hawaii

Covid policy

Our Commitment to Cleanliness: For your safety, well-being and peace of mind we are following the new Airbnb Enhanced Cleaning Initiative Program, which includes the first overarching standardized protocol for cleaning and sanitization in the home sharing industry. Airbnb's is backed by the work and information of the US Centers for Disease Control and Prevention (CDC) published standards. The team at Aolani Coffee Cottage has partnered with Kona Clean Hawaii to offer these enhanced cleaning protocols to ensure a higher level of sanitation with particular attention paid to high-touch items. We now also provide hand-sanitizer that will be placed throughout the home for guest use. For the protection and safety of your Host and cleaning team, we do kindly ask that you let us know in advance if someone in your party is not feeling well at any point prior and/or during their stay and if they are experiencing any symptoms of the COVID-19 virus.

additional information

Onsite Management Schedule:

Pool Maintenance : Tuesday morning

Landscaping : Allan Gildener and Shawn with Hawaii Property Care: Every Tuesday Morning (pending weather)

On-call Maintenance: Allan Gildener (text or call) 808.756.5852

rules

**Failure to follow these rules could result in early termination of the rental agreement, loss of security deposit, or additional fees.

  • Per our Hawaii State STVR Permit: Quiet time is 8 pm-8 am

  • Do not force the entry gate in any way

  • Check-in is at 4 pm, and check-out is at 11 am

  • Main house = 4 cars max (do not block driveway to cottage)

  • Screens must be closed at night to limit bugs. Avoid leaving food out

  • Blankets must stay on the sofa for protection

  • Large items such as blankets should be dried in the side yard

  • No shoes in the house (Hawaiian tradition)

  • Do not venture outside of your rented area

  • No events or large gatherings allowed

  • Minors must be monitored at all times for safety as our home is not childproof